FAQs – Petkiri.com

FAQs

Petkiri Website FAQs

Who is Petkiri?

At Petkiri, we love pets, and we believe pets make us better people. Every day with every connection,  Petkiri’s passionate associates help bring pet parents closer to their pets so they, together, can live more fulfilled lives. Petkiri was born with the idea to provide environmentally responsible and affordable pet-related products. We are advocates of pet-safe products and are delighted to provide handmade pet-friendly products that your pets would love to be acquainted with!  

What’s your return and exchange policy?

If you decide that your new  Petkiri product isn’t for your cats, you can return or exchange it any time within 90 days of your purchase—no ifs, ands, or risks. Email us at social@petkiri.com and we’ll take care of the rest. 
Please note that the 90-day trial period does not start over if you exchange your item. If you end up returning your order, you’ll only have the remainder of your original 90-day trial to do so. Keep in mind that we do not offer refunds for shipping fees, so if you originally selected expedited shipping for your order, you will only be refunded the cost of the item(s) you return

When exactly will I receive my order?

Your order will ship from our warehouse within a week. Once your order leaves our warehouse, how long it takes to deliver depends on your shipping method. Our warehouse team takes a much-deserved break on weekends and federal holidays, so orders placed on those days will be shipped the following business day.

Can I cancel or change an order after I've placed it?

Our team moves quickly to get your order shipped out ASAP, which means that we aren’t able to make any changes to an order once it’s been placed.

How do I make a return?

It’s easy—head to our returns page, fill out the form, and we’ll get back to you with the next steps. Please note that original shipping fees are non-refundable, and we only offer free returns in areas where we also offer free shipping.

What is your warranty?

We want your Petkiri purchase to make you feel happy and organized. To help with this, we offer a 90-day limited manufacturer’s warranty for factory defects that happen after delivery. To ensure warranty coverage, products must be purchased directly from Petkiri.com OR Amazon and do not include purchases from a closeout retailer. Please inspect your product at the time of purchase and if a defect is visible, immediately contact the authorized retailer you purchased from to process your return. Proof of purchase is required to process all returns. If you are within the 90 days period and have contacted the authorized retailer of purchase but passed their return period, please contact us at our email and we will do our best to help.

Where does Petkiri ship?

We currently ship everywhere in the U.S.

How do I place an order?

When you’ve found the item you’d like to buy, click on ‘Add To Cart’ on the product’s page. At this point in the shopping process, you have the option to click ‘Go to Checkout’ or ‘Continue Shopping.’ It’s as easy as pie and who doesn't love pie!

What if I have a question about my order or account?

The best way to reach us is by our email. Our email is social@petkiri.com.

What credit cards do you accept?

We accept all major credit cards: MasterCard, Visa, American Express, and Discover.

Do you accept Paypal?

Yes, we do! You can order without getting off the couch to get your card. We love convenience!

I'm concerned about my privacy and security when placing an order online. What does Petkiri do with my personal information?

Additionally, by using our site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

Does Petkiri ship outside the 48 contiguous U.S. states?

No, not yet. 

Does Petkiri ship to Canada?

No. At this time we do not ship to any address in Canada.

Does Petkiri ship internationally?

No. At this time we do not ship to any international address.

Is shipping really free?

Yes, as long as it ships within our free terms. All Petkiri website retail orders ship free Fed-Ex Home Delivery Ground Service or Fed-Ex SmartPost to residential addresses within the contiguous United States. Shipping method will be selected at the time of shipment

What are your ‘regular shipping days’?

We ship Monday through Friday. We do, however, have some holidays and special days off when we do not ship.

How long will it take for my order to reach its destination?

Please allow about 2-8 business days for your order to arrive, depending on the destination within 48 contiguous U.S. states. The day an order ship from our facility is not included as a shipping day, so please add an additional day to the estimated delivery time.

How will I know when my item will arrive?

All orders will receive an electronic tracking number via email after they ship so that delivery times and locations can be tracked by you.

Where are your products made?

Our team in our overseas office works with our pre-approved suppliers to manufacture our Petkiri products. In the U.S. and overseas, our entire team works hard to accomplish our goal to ensure our products help keep you and your cats happy.

Petkiri Products FAQs

What is Petkiri Cat Cave?

Petkiri Cat Cave is a beautiful and pet-friendly cat cave made from 100% natural wool at the foothills of the Himalayas. Handcrafted by skilled Nepali women artisans, you get a premium quality cat bed for your cats to lounge and feel comfortable around. With the ethos of “The best care is feeling safe”, we provide a cozy place for your cats to feel safe and sound. If you are a cat lover, you know cats love cozy places. So with petkiri cat cave, we provide the best experience to your cats.

How is Petkiri Cat Cave made?

Petkiri cat cave is made from 100% natural felted wool. The felted cave is produced from an ancient technique of molding merino wool with water. This technique makes the cat cave super soft and durable to keep your cat warm in winter and cool in summer. We want your furry friends to feel safe and sound in our cat caves.

Is the wool ethically sourced?

At petkiri, we are animal advocates. We believe every animal has the right to exist without the fear of abuse, exploitation, or extermination. Therefore, the wool used in making Petkiri Cat Cave is ethically sourced from the high ranges of the Himalayas, Nepal.

Will my pet be safe in Petkiri Cat Cave?

Petkiri team works hard in producing and providing pet-safe products to you. We wouldn’t want anything to happen to your pets. So, Petkiri’s cat cave, as well as felt toys, are made from 100% felted wool, with no added chemicals or pet-sensitive fabric to keep your pets safe and sound.

What is the size of Petkiri Cat Cave?

With a length of 10-11 inches & a width of 18-19 inches, the cat caves fit all sizes of cats.

Can my cat fit in the Petkiri Cat Cave?

The spacious and cozy cat caves from Petkiri are perfect for cats of all sizes, from kittens to large cats. With a wide opening, the soft felted cat cave keeps your cats warm and comfortable at all times.

Can my dog fit in the Petkiri Cat Cave?

Petkiri Cat Cave can also be used by a small dog of size up to 20lbs. However, it won’t fit dogs of bigger sizes.

How do I take care of Petkiri Cat Cave?

The best way to care for your new Petkiri is with a lot of love. Once received, open the cat cave and let it sit for 24 hours to take proper shape. To remove dust and hairs, vacuum gently. When washing, prepare a tub or bucket of cool water mixed with a small amount of mild, fragrance-free detergent. Wet the cat products down thoroughly before submerging them in the bucket of slightly sudsy water. Allow it to soak for one hour. After soaking it, remove your cat cave or toys from the bucket and gently squeeze or wipe out the excess water. Put it in the washing machine on the rinse/spin cycle. This will get the soap out of it and spin off the rest of the water. Remember that excessive washing (or machine washing on a normal cycle) can cause your cat cave to lose its shape.

Can I wash Petkiri Cat Cave?

Yes, you can wash the Petkiri cat cave. However, remember that excessive washing can cause your cat cave to lose its shape. When washing, prepare a tub or bucket of cool water mixed with a small amount of mild, fragrance-free detergent. Wet the cat products down thoroughly before submerging them in the bucket of slightly sudsy water. Allow it to soak for one hour. After soaking it, remove your cat cave or toys from the bucket and gently squeeze or wipe out the excess water. Put it in the washing machine on the rinse/spin cycle. This will get the soap out of it and spin off the rest of the water.

Does the Petkiri Cat Cave smell?

We recommend opening your cat cave and let it sit for at least 24 hours in the air before using it. As no chemicals are used in making the Petkiri Cat Cave and Felt Toys, our products do not reek of any chemicals. However, as the products are kept in the package for a long time, they might have some unpleasant smell which can be removed by just letting it sit in the air for 24 hours.

Is the wool natural or dyed?

The wool used in making petkiri cat caves and felt toys are ethically and naturally sourced. We understand chemicals can be dangerous to your pets and that is the last thing we want to happen. Therefore, no chemicals, dyes, or any other preservatives have been used in our products. The natural wool is perfect for your pets and would cause no harm.

Where is Petkiri Cat Cave made?

All of our products come from the land of the Himalayas, Nepal handcrafted beautifully by skillful Nepali Women artisans. Providing a platform to these amazing artisans in Nepal to earn money and sustain their life has been our mission from the get-go. With every purchase you make, you receive love, empathy, and good wishes from the families in Nepal.

 

We hope our FAQ section answered all your questions, but if it didn’t.....just let us know! Feel free to contact us at social@petkiri.com and we are happy to help.